Terms of Sale

Last Updated: January 18, 2026

Preamble

These Terms of Sale (hereinafter “Terms of Sale”) govern the contractual relationship between:

The Seller:

• Company Name: Ethan Consulting
• Legal Form: SASU
• Registered Office: 10 allées des boutons d’or, 78180 Montigny-le-Bretonneux, France
• SIRET: 801 930 694 00022
• Intra-Community VAT: FR 80 801930694
• Email: contact[at]ethancg[dot]com

And the Buyer (hereinafter “the Customer”): Any individual or legal entity wishing to subscribe to the CountHub.io service.

Article 1 - Purpose

These Terms of Sale define the rights and obligations of the parties in the context of online sales of services offered by Ethan Consulting on the website www.counthub.io and the application app.counthub.io.

Services offered:

• Monthly or annual subscriptions to the CountHub service
• Usage credits for generating countdown GIFs
• Top-up credits to supplement subscriptions

Article 2 - Acceptance of Terms

2.1 Acceptance

Placing an order implies full and complete acceptance of these Terms of Sale, as well as the Terms of Use and Privacy Policy.

The Customer acknowledges having read all these conditions before placing an order.

2.2 Modification of Terms

Ethan Consulting reserves the right to modify these Terms of Sale at any time. The applicable Terms are those in force on the date of the order.

In case of substantial modification:

• ✅ The Customer will be informed by email 30 days before implementation
• ✅ The Customer may cancel their subscription without fees during this period

Article 3 - Pricing

3.1 Subscription Prices

Subscription prices are indicated in euros (€) including French VAT (20%). VAT is adjusted based on the buyer’s country of residence at checkout.

Current Rates (2026):

3.2 Top-up Prices

Credit top-up rates:

Important note: Top-ups are designed for occasional use only (peak activity). For regular use, upgrading your subscription is more cost-effective.

3.3 VAT and Inclusive Pricing

All prices displayed on CountHub are final prices (TTC - Toutes Taxes Comprises). The price you see is the price you pay, regardless of your location.

VAT is calculated based on the buyer’s country of residence, in accordance with EU digital services VAT rules (OSS - One Stop Shop regime).

How inclusive pricing works:

• All customers pay the same displayed price (e.g., €29 for Pro Monthly)
• For EU consumers: VAT is included in the price (extracted from the total)
• For non-EU customers: No VAT applies, the full amount is net revenue
• The applicable VAT rate is automatically calculated at checkout via Stripe Tax

EU business customers with valid intra-Community VAT number:

• Reverse charge VAT applies
• Customer must provide a valid intra-Community VAT number at checkout
• Invoice will show €0 VAT (reverse charge - customer self-assesses VAT)
• Customer pays the displayed price (€29), receives invoice for €29 excl. VAT

Non-EU customers:

• No VAT applies (export of services)
• Customer pays the displayed price
• Invoice issued without VAT

3.4 Price Modifications

Ethan Consulting reserves the right to modify its rates at any time.

For current subscriptions:

• ✅ Subscription price is guaranteed until next renewal date
• ✅ Customer will be informed by email at least 30 days before any price change
• ✅ Customer may cancel subscription without fees before price change

Article 4 - Ordering and Payment

4.1 Order Process

1. Account Creation: Customer creates an account on app.counthub.io
2. Subscription Choice: Customer selects a subscription
3. Payment: Customer is redirected to Stripe Checkout (secure payment)
4. Confirmation: Customer receives confirmation email with invoice

4.2 Payment Methods

Payments are processed by Stripe (PCI-DSS Level 1 certified provider).

Accepted payment methods:

• ✅ Credit card (Visa, Mastercard, American Express)
• ✅ Debit card

Security:

• 🔒 Mandatory 3D Secure payment (in accordance with PSD2)
• 🔒 CountHub NEVER stores credit card numbers

4.3 Automatic Renewal

Monthly subscriptions:

• Automatic renewal every month on anniversary date
• Automatic charge on renewal day

Annual subscriptions:

• Automatic renewal every 12 months
• Automatic charge on anniversary date

Renewal notification:

• ✅ Reminder email sent 7 days before renewal
• ✅ Ability to cancel before renewal without fees

4.4 Payment Failure

In case of payment failure at renewal:

1. Day 0: Payment failure, notification email sent
2. Day 3: New automatic payment attempt
3. Day 7: Last automatic payment attempt
4. Day 10: Subscription suspension if payment still fails

During grace period (10 days):

• ⚠️ Customer can still access their account
• ⚠️ Customer can no longer create new countdowns
• ⚠️ Existing countdowns continue to function

After 10 days:

• ❌ Complete subscription suspension
• ❌ Countdowns are no longer displayed
• ✅ Customer can reactivate subscription by updating payment method

4.5 Late Payment Penalties (Business Customers Only)

In accordance with French Commercial Code articles L441-6 and D441-5, for business-to-business (B2B) transactions, any late payment automatically entails, without prior notice being required:

1. Late payment interest at a rate equal to 3 times the legal interest rate in force, calculated on the gross amount (including VAT) remaining due
2. Fixed compensation for recovery costs of €40 (forty euros)

Conditions of application:

• These penalties apply only to business customers with an intra-Community VAT number or a SIREN/SIRET number
• Penalties are due from the first day of delay following the due date
• When actual recovery costs exceed €40, additional compensation may be claimed upon presentation of supporting documents

Note: This clause does not apply to individual consumers (B2C).

Article 5 - Invoicing

5.1 Invoice Issuance

An invoice is automatically issued and sent by email to the Customer:

• ✅ Upon initial subscription
• ✅ At each monthly or annual renewal
• ✅ For each top-up purchase

5.2 Invoice Content

Each invoice contains:

• Unique invoice number
• Issue date
• Seller information (Ethan Consulting)
• Customer information (name, address, email)
• Intra-Community VAT number (if applicable)
• Description of services provided
• Amount excl. VAT, VAT, amount incl. VAT
• Legal notices

5.3 Invoice Access

The Customer can download all invoices from:

• ✅ Their CountHub account (“Billing” section)
• ✅ Stripe customer portal (link provided in invoice email)

5.4 Invoice Retention

In accordance with French legislation, Ethan Consulting retains invoices for 10 years from the issue date.

Article 6 - Service Delivery

6.1 Immediate Activation

CountHub subscriptions are activated immediately after payment confirmation.

Activation time:

• Credit card payment: Instant activation (< 2 seconds)

6.2 Service Access

Once subscription is activated, the Customer can:

• ✅ Create GIF countdowns
• ✅ Customize settings (colors, fonts, text)
• ✅ Embed GIFs in emails and websites
• ✅ View credit consumption statistics

6.3 Monthly Credits

Credit functionality:

• ✅ Subscription credits are credited on renewal day
• ✅ Unused credits expire at each renewal (no rollover)
• ✅ Top-ups also expire at each renewal

Credit consumption:

• Create countdown: 10 credits
• Modify countdown: 2 credits
• Pause countdown: 2 credits
• GIF view (email, web, etc.): 1 credit per view

Article 7 - Right of Withdrawal

7.1 Withdrawal Period (14 days)

In accordance with Article L.221-18 of the French Consumer Code, the Customer has a period of 14 days from subscription to exercise their right of withdrawal, without justification or penalty.

Exception: If the Customer starts using the service (creating countdowns) before the end of the 14-day period, they expressly waive their right of withdrawal (Art. L.221-28 Consumer Code).

7.2 Exercising Right of Withdrawal

To exercise the right of withdrawal, the Customer must:

1. Send an email to contact[at]ethancg[dot]com
2. Clearly indicate their decision to withdraw
3. Not have used the service (creating countdowns)

Withdrawal form (template):

To: Ethan Consulting
10 allées des boutons d'or
78180 Montigny-le-Bretonneux
Email: contact[at]ethancg[dot]com

I hereby notify you of my withdrawal from the contract for CountHub subscription [chosen plan] dated [subscription date].

Name: [Your name]
Email: [Your email]
Date: [Date]

7.3 Refund

In case of valid withdrawal, Ethan Consulting proceeds with full refund within a maximum of 14 days from receipt of the request.

Refund is made using the same payment method as used for the initial transaction.

Article 8 - Cancellation

8.1 Cancellation by Customer

The Customer may cancel their subscription at any time, without justification.

How to cancel:

• Via Stripe customer portal (link provided in billing emails)
• Or by contacting contact[at]ethancg[dot]com

Effect of cancellation:

• ✅ Customer retains access until end of paid period
• ✅ No future charges will be made
• ❌ No pro-rata refund for remaining period (except right of withdrawal)

Example: If you cancel on January 15 and your subscription renews on February 1, you will retain access until January 31 inclusive.

8.2 Cancellation by Ethan Consulting

Ethan Consulting reserves the right to cancel a Customer’s subscription in case of:

• Violation of Terms of Use (prohibited use, fraud, abuse)
• Non-payment despite reminders (after 10-day grace period)
• Abusive or fraudulent behavior

Procedure:

1. Notification by email with reason for cancellation
2. 7-day period to remedy the situation
3. If not remedied: immediate subscription suspension

In case of cancellation for violation of Terms: No refund.

Article 9 - Warranties and Liability

9.1 Service Availability

Ethan Consulting commits to providing the service with a 99.5% availability rate (calculated on monthly basis).

Exclusions:

• Scheduled maintenance (48-hour advance notice)
• Force majeure events (infrastructure failure, natural disaster, cyberattack)
• Issues related to infrastructure provider (Scaleway)

9.2 Limitation of Liability

Ethan Consulting cannot be held responsible for:

• ❌ Temporary service interruptions (maintenance, technical failures)
• ❌ Data loss in case of force majeure
• ❌ Indirect damages (loss of revenue, opportunities, data)
• ❌ Customer’s use of the service (email content, compliance with laws)

Limited liability: In any event, Ethan Consulting’s liability is limited to the total amount paid by the Customer over the last 12 months.

9.3 Warranty of Conformity

The service provided conforms to descriptions on www.counthub.io and documentation.

In case of non-conformity, the Customer must inform Ethan Consulting within 7 days. Ethan Consulting commits to correcting the non-conformity within reasonable time.

Article 10 - Intellectual Property

10.1 Rights of Ethan Consulting

All elements of the CountHub service (website, application, logos, trademarks, source code, documentation) are the exclusive property of Ethan Consulting and are protected by intellectual property law.

Registered trademark: CountHub® is a registered trademark of Ethan Consulting.

10.2 License to Use

The subscription grants the Customer a non-exclusive, non-transferable, and revocable right to use the CountHub service, within the framework of normal service use.

The Customer is not authorized to:

• Resell or redistribute the service
• Copy, modify, or decompile the source code
• Use the service to create a competing service

10.3 Customer Content

The Customer retains all intellectual property rights to content they create (countdown text, customizations).

Ethan Consulting reserves a worldwide, non-exclusive, free license to host, display, and distribute GIFs generated by the Customer (only within the framework of providing the service).

Article 11 - Personal Data Protection

The processing of personal data is governed by our Privacy Policy.

Key principles:

• ✅ 100% hosting in France (GDPR compliance)
• ✅ No data transfers outside EU
• ✅ GDPR rights respected (access, rectification, deletion, portability)
• ✅ Certified sub-processors (Scaleway, Stripe, Brevo, Plausible)

Article 12 - Force Majeure

Ethan Consulting cannot be held responsible for non-performance of its obligations in case of force majeure, as defined by Article 1218 of the French Civil Code.

Force majeure events:

• Natural disaster (fire, flood, earthquake)
• Major infrastructure failure (datacenter, cloud provider)
• Large-scale cyberattack (massive DDoS, ransomware)
• War, riot, general strike
• Government decision (business prohibition)

In case of prolonged force majeure (> 30 days), both parties may terminate the contract without penalties.

Article 13 - Applicable Law and Jurisdiction

13.1 Applicable Law

These Terms of Sale are governed by French law.

13.2 Consumer Mediation

In accordance with Article L.612-1 of the French Consumer Code, consumer Customers may use a consumer mediator free of charge in case of dispute.

Mediator: Association des Médiateurs Européens (AME CONSO) 11 Place Dauphine, 75001 Paris Website: www.mediationconso-ame.com Email: contact[at]mediationconso-ame[dot]com

13.3 Competent Jurisdiction

In case of dispute not resolved amicably, the competent courts are those of Ethan Consulting’s registered office:

Commercial Court of Versailles (for professionals) Judicial Court of Versailles (for consumers)

Consumers may also bring proceedings before the court of their place of residence.

Article 14 - Acceptance of Terms

By placing an order, the Customer acknowledges having read and accepts these Terms of Sale without reservation.

A copy of the Terms in force at the time of order is archived and accessible in the Customer’s account.

Article 15 - Contact

For any questions regarding these Terms of Sale:

Ethan Consulting 10 allées des boutons d’or 78180 Montigny-le-Bretonneux France

Email: contact[at]ethancg[dot]com Hours: Monday to Friday, 9:00 AM - 6:00 PM (Paris time)

Document created on January 18, 2026 Compliant with French consumer law and GDPR Last revision: January 18, 2026