Terms of Sale

Last Updated: February 11, 2026

Preamble

These Terms of Sale (hereinafter “Terms of Sale”) govern the contractual relationship between:

The Seller (hereinafter “Ethan Consulting”):

And the Buyer (hereinafter “the Customer”): Any individual or legal entity, whether or not acting in a professional capacity, wishing to subscribe to the CountHub.io service.

Article 1 - Purpose

These Terms of Sale define the rights and obligations of the parties in the context of online sales of services offered by Ethan Consulting on the website www.counthub.io and the application app.counthub.io.

Services offered:

Article 2 - Acceptance of Terms

2.1 Acceptance

Placing an order implies full and complete acceptance of these Terms of Sale, as well as the Terms of Use and Privacy Policy.

The Customer acknowledges having read all these conditions before placing an order. The Terms of Sale applicable to the order are accepted by the Customer during the ordering process by means of a checkbox. Consequently, placing an order implies full and unreserved adherence to these Terms of Sale. No special conditions may, unless formally and expressly accepted in writing by Ethan Consulting, prevail over the Terms of Sale; any unilateral modification is null and void.

2.2 Modification of Terms

Ethan Consulting reserves the right to modify these Terms of Sale at any time. The applicable Terms are those in force on the date of the order.

In case of substantial modification:

Article 3 - Pricing

3.1 Subscription Prices

Subscription prices are indicated in euros (€) including French VAT (20%). VAT is adjusted based on the buyer’s country of residence at checkout.

Current Rates (2026):

SubscriptionCredits/MonthMonthly PriceAnnual Price (20% discount)
Starter50,000€9 incl. VAT€86.40 incl. VAT (€7.20/month)
Pro200,000€29 incl. VAT€278.40 incl. VAT (€23.20/month)
Business500,000€69 incl. VAT€662.40 incl. VAT (€55.20/month)
Enterprise2,000,000€199 incl. VAT€1,910.40 incl. VAT (€159.20/month)

3.2 Top-up Prices

Credit top-up rates:

PackCreditsPrice incl. VAT
Small10,000€7.99
Medium25,000€19.99
Large50,000€34.99

Important note: Top-ups are designed for occasional use only (peak activity). For regular use, upgrading your subscription is more cost-effective.

3.3 VAT and Inclusive Pricing

All prices displayed on CountHub are final prices (TTC - Toutes Taxes Comprises). The price you see is the price you pay, regardless of your location.

VAT is calculated based on the buyer’s country of residence, in accordance with EU digital services VAT rules (OSS - One Stop Shop regime).

How inclusive pricing works:

EU business customers with valid intra-Community VAT number:

Non-EU customers:

3.4 Price Modifications

Ethan Consulting reserves the right to modify its rates at any time.

For current subscriptions:

Article 4 - Ordering and Payment

4.1 Order Process

  1. Account Creation: Customer creates an account on app.counthub.io
  2. Subscription Choice: Customer selects a subscription
  3. Payment: Customer is redirected to Stripe Checkout (secure payment). Payment is made at the time of order, therefore no early payment discount applies
  4. Confirmation: Customer receives confirmation email with invoice

4.2 Payment Methods

Payments are processed by Stripe (PCI-DSS Level 1 certified provider).

Accepted payment methods:

Security:

4.3 Automatic Renewal

Monthly subscriptions:

Annual subscriptions:

Renewal notification:

4.4 Payment Failure

In case of payment failure at renewal:

  1. Day 0: Payment failure, notification email sent
  2. Day 3: New automatic payment attempt
  3. Day 7: Last automatic payment attempt
  4. Day 10: Subscription suspension if payment still fails

During grace period (10 calendar days):

After 10 calendar days:

4.5 Late Payment Penalties (Business Customers Only)

In accordance with French Commercial Code articles L441-6 and D441-5, for business-to-business (B2B) transactions, any late payment automatically entails, without prior notice being required:

  1. Late payment interest at a rate equal to 3 times the legal interest rate in force, calculated on the gross amount (including VAT) remaining due
  2. Fixed compensation for recovery costs of €40 (forty euros)

Conditions of application:

Note: This clause does not apply to individual consumers (B2C).

Article 5 - Invoicing

5.1 Invoice Issuance

An invoice is automatically issued and sent by email to the Customer:

5.2 Invoice Content

Each invoice contains the following information:

5.3 Invoice Access

The Customer can download all invoices from:

5.4 Invoice Retention

In accordance with French legislation, Ethan Consulting retains invoices for 10 years from the issue date.

Article 6 - Service Delivery

6.1 Immediate Activation

CountHub subscriptions are activated immediately after payment confirmation.

Activation time:

6.2 Service Access

Once subscription is activated, the Customer can:

6.3 Monthly Credits

Credit functionality:

Credit consumption:

Article 7 - Right of Withdrawal

7.1 Withdrawal Period (14 days)

In accordance with Article L.221-18 of the French Consumer Code, the Customer acting as a consumer and the professional Customer meeting the conditions of Article L.221-3 of the French Consumer Code has a period of 14 calendar days from subscription to exercise their right of withdrawal, without justification or penalty.

Exception (Art. L.221-28 Consumer Code): Before any order, the Customer is asked to confirm the following via a dedicated interface:

  1. âś… Acceptance of Terms of Sale: The Customer confirms having read and accepted these Terms of Sale
  2. âś… Waiver of Withdrawal Right: The Customer expressly requests immediate execution of the service subject to these Terms of Sale and acknowledges that they will lose their 14 calendar day withdrawal right once the digital service has begun

These consents are recorded with timestamp, IP address, and Stripe session ID for proof and legal compliance purposes. Ethan Consulting provides confirmation of the Customer’s agreement.

7.2 Exercising Right of Withdrawal (if applicable)

To exercise the right of withdrawal, the Customer must:

  1. Send an email to contact[at]ethancg[dot]com
  2. Clearly indicate their decision to withdraw
  3. Not have used the service (creating countdowns)

Withdrawal form (template):

To: Ethan Consulting
10 allées des boutons d'or
78180 Montigny-le-Bretonneux
Email: contact[at]ethancg[dot]com

I hereby notify you of my withdrawal from the contract for CountHub subscription [chosen plan] dated [subscription date].

Name: [Your name]
Email: [Your email]
Date: [Date]

7.3 Refund

In case of valid withdrawal, Ethan Consulting proceeds with full refund within a maximum of 14 calendar days from receipt of the request.

Refund is made using the same payment method as used for the initial transaction.

Article 8 - Cancellation

8.1 Cancellation by Customer

The Customer may cancel their subscription at any time, without justification.

How to cancel:

Effect of cancellation:

Example: If you cancel on January 15 and your subscription renews on February 1, you will retain access until January 31 inclusive.

8.2 Cancellation by Ethan Consulting

Ethan Consulting reserves the right to cancel a Customer’s subscription in case of:

Procedure:

  1. Notification by email with reason for cancellation
  2. 7 calendar day period to remedy the situation
  3. If not remedied: immediate subscription suspension

In case of cancellation for violation of Terms: No refund.

Article 9 - Warranties and Liability

9.1 Service Availability

Ethan Consulting commits to providing the service with a 99.5% availability rate (calculated on monthly basis).

Exclusions:

9.2 Limitation of Liability

Ethan Consulting cannot be held responsible for:

Limited liability: In any event, Ethan Consulting’s liability is limited to the total amount paid by the Customer over the last 12 months.

9.3 Warranty of Conformity and Hidden Defects Guarantee

The service provided conforms to descriptions on www.counthub.io and documentation. Customers benefit from the legal guarantees provided by French law, namely the legal warranty of conformity (Article L. 217-3 et seq. of the French Consumer Code) and the legal guarantee against hidden defects (Article 1641 et seq. of the French Civil Code), the terms of which are set out below.

Non-conformity

Article L.217-3 of the French Consumer Code: In the case of a sales contract for goods incorporating digital elements: 1° Where the contract provides for the continuous supply of digital content or a digital service for a period of two years or less, or where the contract does not specify the duration of supply, the seller is liable for defects of conformity of such digital content or digital service that appear within two years from delivery of the goods; 2° Where the contract provides for the continuous supply of digital content or a digital service for a period exceeding two years, the seller is liable for defects of conformity of such digital content or digital service that appear during the period in which it is supplied under the contract. For such goods, the applicable period does not deprive the consumer of their right to updates in accordance with the provisions of Article L. 217-19. The seller is also liable, during the same periods, for defects of conformity resulting from packaging, assembly instructions, or installation when the latter was the seller’s responsibility under the contract or was carried out under the seller’s responsibility, or when incorrect installation performed by the consumer as provided for in the contract is due to gaps or errors in the installation instructions provided by the seller.

This guarantee period applies without prejudice to Articles 2224 et seq. of the French Civil Code. The starting point for the consumer’s action is the day on which the consumer became aware of the defect of conformity.

Hidden Defects Guarantee

Article 1641 of the French Civil Code: The seller is liable for the guarantee in respect of hidden defects of the item sold which render it unfit for the purpose for which it is intended, or which so diminish that purpose that the buyer would not have purchased it, or would only have offered a lower price, had they been aware of them. Article 1648, first paragraph, of the French Civil Code: The action arising from latent defects must be brought by the buyer within two years from the discovery of the defect.

In case of non-conformity, the Customer must inform Ethan Consulting within 7 days. Ethan Consulting commits to correcting the non-conformity within reasonable time.

Article 10 - Intellectual Property

10.1 Rights of Ethan Consulting

All elements of the CountHub service (website, application, logos, trademarks, source code, documentation) are the exclusive property of Ethan Consulting and are protected by intellectual property law.

Registered trademark: CountHub® is a registered trademark of Ethan Consulting.

10.2 License to Use

The subscription grants the Customer a non-exclusive, non-transferable, and revocable right to use the CountHub service, within the framework of normal service use.

The Customer is not authorized to:

10.3 Customer Content

The Customer retains all intellectual property rights to content they create (countdown text, customizations).

Ethan Consulting reserves a worldwide, non-exclusive, free license to host, display, and distribute GIFs generated by the Customer (only within the framework of providing the service).

Article 11 - Personal Data Protection

The processing of personal data is governed by our Privacy Policy.

Key principles:

Article 12 - Force Majeure

Ethan Consulting cannot be held responsible for non-performance of its obligations in case of force majeure, as defined by Article 1218 of the French Civil Code.

Force majeure events:

In case of prolonged force majeure (> 30 days), both parties may terminate the contract without penalties.

Article 13 - Applicable Law and Jurisdiction

13.1 Applicable Law

These Terms of Sale are governed by French law, to the exclusion of any conflict of laws rules.

13.2 Consumer Mediation

In accordance with Article L.612-1 of the French Consumer Code, consumer Customers may use a consumer mediator free of charge in case of dispute after having contacted us and in the absence of a satisfactory response.

Mediator: Association des Médiateurs Européens (AME CONSO) 11 Place Dauphine, 75001 Paris Website: www.mediationconso-ame.com Email: contact[at]mediationconso-ame[dot]com

13.3 Competent Jurisdiction

In case of dispute not resolved amicably, the competent courts are those of Ethan Consulting’s registered office:

Commercial Court of Versailles (for professionals) Judicial Court of Versailles (for consumers)

Consumers may also bring proceedings before the court of their place of residence.

In case of disputes not resolved amicably between Ethan Consulting and a professional Customer, such disputes shall be brought before the Commercial Court within the jurisdiction of Ethan Consulting’s registered office. In case of disputes not resolved amicably between Ethan Consulting and any other Customer, such disputes shall be brought before the competent French courts.

Article 14 - Acceptance of Terms

By placing an order, the Customer acknowledges having read and accepts these Terms of Sale without reservation.

A copy of the Terms in force at the time of order is archived and accessible in the Customer’s account.

Article 15 - Contact

For any questions regarding these Terms of Sale:

Ethan Consulting 10 allées des boutons d’or 78180 Montigny-le-Bretonneux France

Email: contact[at]ethancg[dot]com Hours: Monday to Friday, 9:00 AM - 6:00 PM (Paris time)

Document created on January 18, 2026 Compliant with French consumer law and GDPR Last revision: February 11, 2026